The moment when bales are produced is critical. An uninterrupted baling operation is vital for the quality of the forage. Downtime is not an option, so in the event of a malfunction the part you need has to be on site as quickly as possible. KUHN Parts helps you with smart logistics and rapid delivery.
The harvest season is a peak period for the entire contracting company. The planning has to be right; clients want their grass baled, the machinery operatives are working flat out and the balers are really put through their paces. No matter what the conditions, the machinery has to keep running. If a tractor breaks down, it’s often relatively easy to organise a replacement, but locating a spare baler is a different matter. Downtime costs money, but that is not the main issue. As an agricultural contractor, the last thing you want is a dissatisfied client. Due to time pressure, a client will just as easily switch to another contracting company. Winning back their confidence is a challenge.
Prevention is better than cure
The KUHN dealer is your main partner for maintenance and repairs to your baler. The dealers are trained professionals and have all the necessary tools available. That is a very relevant point: ordering a spare part is one thing, but replacing it is something else. KUHN dealers have the necessary knowledge and expertise. The same applies to the winter maintenance check. During this check, every part of the baler is inspected and components susceptible to wear are also checked. These include the pre-stretcher rollers, oil filters, the driveline, knives, wrapper table belts, chains and chain sprockets. This inspection is performed with the greatest care. Despite this, one of the parts may need replacing during the harvest season.
Parts are never far away
The complete range of spare parts is stored at KUHN in Saverne, France. The 26,000 square metre warehouse holds 80,000 parts in stock. Parts can be shipped from the warehouse 24/7. And to prevent the baler from unnecessarily long downtime, KUHN dealers always have the most common wear parts in stock. So never too far away. If a dealer does not have a certain part in stock, the KUHN SOS Order can help. The dealer can place an urgent order and the part will be supplied the next day by express delivery. If the delivery is less urgent, the dealer can use KUHN i search to contact other approved KUHN partners around the world to find the right part.
As well as the services provided by the dealers, KUHN users can also arrange a lot themselves. Via the online MyKUHN portal you can order parts quickly. If you place an order in MyKUHN, your own dealer will be notified and can ensure the parts are sent to you as quickly as possible. Signing up to MyKUHN is free. To sign up, simply register using the serial number of your baler or other KUHN machine. MyKUHN offers users many other benefits such as access to operator’s manuals and your settings and maintenance information.
KUHN is ready to serve you and your client
During the harvest season what really counts is minimum downtime and a satisfied client. There’s no need to use your time and energy finding and ordering spare parts – KUHN Parts can arrange it for you. Via the KUHN dealer, MyKUHN or via an express order.
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